What do I do if my cartridge clogs?

We understand that a clogged cartridge can be frustrating, but don’t worry; we’re here to help you troubleshoot. Follow these steps to unclog your cartridge: 

Check the Battery: 

• Ensure that your 510 thread battery is fully charged and functioning properly.

Inspect the Cartridge: 

• Examine the cartridge for any visible blockages. If you see anything obstructing the airflow, carefully remove it using a small tool or by gently tapping the cartridge on a solid surface.

Adjust the Battery Settings: 

• If your battery has adjustable voltage settings, try lowering or increasing the power to find the optimal setting for your cartridge.

Warm the Cartridge: 

• Gently warming the cartridge can sometimes help unclog it. Use your device’s pre-heating setting (if applicable) or hold the cartridge in your hands for a few minutes. 

Clear the Airflow Path: 

• Use a paperclip or a similar tool to clear the airflow path. Insert it carefully into the mouthpiece end and gently wiggle it to remove any blockages.

Prime the Cartridge: 

• Take a few short inhales without activating the battery. This can help create suction and draw out any clogs.

If you’ve tried these steps and still experience issues, our customer service team is here to help!

Please reference our shipping and returns page for our policies regarding product issues, and don’t hesitate to reach out to us at help@urb.shop, and we’ll be happy to assist you during our business hours (Monday to Friday, 9 am to 5 pm CST).